Education Archive

Then, activate automation rules, triggers, and other settings that are supposed to simplify the agent’s work/update customers. Switching over to a different help desk means that links to your knowledge base articles will no longer be accessible. You have to run an audit and update any pages, macros, templates that have ties to the knowledge

The three roles work together to keep everything operating and handle any inconvenience effectively. If you want to develop the qualities mentioned above more quickly, there are a couple of help desk skills you’ll need to learn first. When IT pros choose to be patient with themselves as well as with others, they are better