It’s no longer
appropriate to think that customers are always right. It has been proven time
and again that they can be obnoxious, irresponsible, and abusive. In the
efforts of some companies to protect their potential profits, they don’t do
anything about the behavior. Employees end up being abused, and they can’t do
anything about it.
important that you protect your customers, you should also do the same thing
with your employees.
arises at the workplace, it’s important to contain the situation right away.
You need to hire security guards who will prevent the fight from escalating.
You’re protecting both the employee and customer in the event of a fight.
Install security cameras
If there’s an
altercation at work, an internal investigation is necessary. CCTV footage will
help settle the dispute. It shows the culprit in the fight. You can take the
necessary actions based on what was revealed in the camera. It won’t be a
he-said, she-said situation when there’s evidence.
Don’t fire or
reprimand your employee right away
You need to know
exactly what happened before taking sides. It might be your instinct to
immediately believe and protect the customer. However, given that there are
abusive customers, siding with them isn’t going to help. You will only lose
your employee as a result of your behavior.
Worse, if the
problem got caught on a camera, and someone uploaded it online, people will bash
your establishment for siding with the customer who was at fault. These days,
people are becoming more sympathetic with employees who were not respect when
doing their jobs.
on how to act during difficult situations
needs to have clear guidelines on how to deal with uncomfortable situations
with the customer. You have to inform them what they need to do to avoid
getting involved in a fight. When facing an aggressive customer, there also
needs to be a protocol to avoid further issues.,
Learn how to
When a customer
ended up complaining or getting angry due to the performance of an
employee, you might immediately view it as the fault of the employee. It might
be the conclusion you eventually make, but at least you need to learn how to
listen. Your employee might also have a reason behind the behavior.,
products and services
Find a way to
your employees in a difficult spot. Make sure that you thoroughly think
about the products and services offered. Don’t give any customer a reason to
collapse or be angry while purchasing something from you. Besides, if you offer
something customers can’t resist, they won’t exhibit a terrible behavior.
They’re afraid that they won’t get a chance to purchase those products ever
With these tips,
you can protect your employees without damaging
the reputation of your business. You also make everyone satisfied with how
you deal with the problem.
1st and featured image from https://www.deputy.com/uploads/2018/03/Why-are-customers-so-rude-Here-are-5-reasons2-300×[email protected]
2nd image from https://www.opensourcedworkplace.com/news/is-it-illegal-to-install-surveillance-cameras-in-an-office